Privacy Policy

We collect both personal information and non-personal information to facilitate smooth transactions, improve our Services, and ensure user safety.

2.1 Personal Information

Personal Information refers to data that can be used to identify an individual. This may include:

• Full name;
• Contact details (email address, phone number, and postal address);
• Account login credentials (if you register an account);
• Billing and shipping details;
• Transaction and order information;
• Communication details (queries, feedback, or customer support messages);
• Identity verification details (if required for rentals).

2.2 Non-Personal Information

We may collect non-identifiable data automatically when you visit our Website, such as:

• IP address, browser type, and operating system;
• Date, time, and duration of your visit;
• Pages viewed, products browsed, or actions performed on the Website;
• Device and connection details;
• Cookies and analytics data.

We collect and process your information for the following legitimate purposes:

1. To process toy sales, Wonder Box subscriptions, and rental bookings;
2. To deliver products and coordinate logistics;
3. To verify customer identity and prevent fraud;
4. To communicate order confirmations, invoices, and service updates;
5. To provide after-sales or rental support and respond to inquiries;
6. To improve our Website, products, and customer experience;
7. To send promotional offers or updates (only if you have consented);
8. To comply with legal, tax, or regulatory obligations.

ToyToys.in uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you, retain preferences, and analyze traffic.

4.1 Types of Cookies Used

You may adjust your browser settings to refuse cookies, though some parts of the Website may not function optimally.

When you leave comments or reviews:

• We collect the data you provide in the comment form, along with your IP address and browser information, to help detect spam.
• An anonymized hash of your email address may be shared with the Gravatar service to determine if you have a registered profile. The Gravatar privacy policy is available at https://automattic.com/privacy/.
• Approved comments may display publicly along with your chosen name and profile picture.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

• Customer accounts: Retained until you request deletion.
• Transaction records: Retained as required by taxation and legal obligations.
• Comments and feedback: Retained indefinitely to maintain discussion continuity.
• Contact form submissions: Retained for up to one year.
• Cookies: Stored according to durations listed above or until manually cleared.

ToyToys.in does not sell, rent, or trade your personal data to third parties. However, your data may be shared with:

1. Service Providers: Trusted partners who assist in order fulfillment, delivery, payment processing, data hosting, or analytics.
2. Legal Authorities: When disclosure is required by law, court order, or government request.
3. Business Transfers: In case of a merger, acquisition, or reorganization, your information may be transferred under appropriate confidentiality safeguards.

All third parties are contractually obligated to handle your data with strict confidentiality and security.

ToyToys.in adopts appropriate technical and organizational measures to ensure your personal data is protected against unauthorized access, alteration, disclosure, or destruction.

Security practices include:

• SSL (Secure Socket Layer) encryption for transactions;
• Limited access to personal data by authorized personnel only;
• Regular malware scans and firewall protection;
• Routine system monitoring and data backups.

While we strive for the highest security, no system is completely immune to breaches. In the unlikely event of a data breach, ToyToys.in will promptly inform affected individuals and relevant authorities in accordance with legal requirements.

You have the following rights with respect to your personal data:

1. Access and Portability: Request a copy of the information we hold about you.
2. Correction: Request rectification of inaccurate or incomplete information.
3. Deletion: Request erasure of your personal data, except where retention is legally necessary.
4. Withdrawal of Consent: Opt out of receiving marketing communications.
5. Objection: Object to certain processing activities if based on legitimate interest.

To exercise these rights, please contact us at support@toytoys.in.
We may verify your identity before acting on your request.

Our Website may contain embedded content (e.g., videos, articles) or links to third-party websites.
ToyToys.in is not responsible for the privacy practices or content of such external sites. Users are encouraged to review their respective privacy policies before engaging with those platforms.

ToyToys.in does not knowingly collect personal data from children under the age of 13.
If we become aware that such information has been collected without parental consent, we will promptly delete it from our records.

In case of a data breach:

1. Immediate containment and investigation will be initiated.
2. Affected users and authorities will be informed without undue delay.
3. Corrective and preventive security measures will be implemented.

ToyToys.in may disclose your information if required:

• To comply with applicable laws, court orders, or government requests;
• To enforce our Terms of Service;
• To protect our rights, property, and safety or that of our users and partners.

ToyToys.in reserves the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Website following such updates constitutes acceptance of the revised terms.

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

ToyToys.in Customer Support
📧 Email: support@toytoys.in
📞 Phone: +91 99677 91133
🌐 Website: https://toytoys.in**

We will aim to respond to all privacy-related queries within 7 working days.

This Privacy Policy and any dispute arising hereunder shall be governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.